Your questions or concerns about your health care and your rights as a patient are important to us. We believe that it is most effective to address patient or family concerns when and where a problem arises. We consider each concern an opportunity to improve. We always want to exceed your expectations; therefore, we encourage you to share your concerns with your caregivers as they arise. If your caregiver is unable to satisfactorily address your needs and meet your expectations, management staff is available to assist. Please ask to speak to the department supervisor or manager during normal business hours.
At any point in this process, a complaint can be filed with the Michigan Department of Health and Human Services. A detailed written complaint with as many facts as possible can be sent to: