In This Section
Addressing Your Concerns
Your questions or concerns about your health care and your rights as a patient are important to us. We believe that it is most effective to address patient or family concerns when and where a problem arises. We consider each concern and opportunity to improve. We always want to exceed your expectations;
therefore, we encourage you to share your concerns with your caregivers as they arise. If your caregiver is unable to satisfactorily address your needs and meet your expectations, management staff is available to assist. Please ask to speak to the department supervisor or manager during normal business hours.
Patient Rights Advocate
- If your concerns are not addressed to your satisfaction by our management team, you may call the Patient Rights Office at (248) 471-8430 , or (248) 471-8696. The Botsford Hospital Patient Rights Advocate is available Monday – Friday from 8:00 am – 4:00 pm.
- Voice messages can be left for the Patient Rights Advocate around the clock; responses will be made on the next business day. If necessary, the Patient Rights Advocate will help you file a formal complaint with the hospital.
File a Complaint
At any point in this process, a complaint can be filed with the Michigan Department of Consumer and Industry Services. A detailed written complaint with as many facts as possible can be sent to:
- Department of Consumer and Industry Services
Bureau of Health Systems
P.O. Box 30664
Lansing, MI 48909
or call 1-800-882-6006
- Additional Resources for Medicare Patients:
Michigan Peer Review
22670 Haggerty Rd., Ste. 100
Farmington Hills, MI 48335
or call 1-800-365-5899 or TTY: 711-800-356-5899