From broken bones to cancerous tumors, Lori Killeen takes a deeper look inside the human body. And sometimes when people need a CT scan, they ask for Lori by name. In recognition of Radiology Technologists’ Week (November 4-10, 2012), we take a closer look into Lori’s job and how she’s able to make her patients feel so comfortable.
How Lori’s story began
Lori started X-ray school later in life, but she did it for all the right reasons and it’s made a difference in the care she provides.
When her father was diagnosed with colon cancer, it changed her life. It set her on a path to help others in similar situations. For her, the experience wasn’t just a devastating diagnosis, the technicians who helped to diagnose her father spoke using cold terminology and left her feeling “stupid.”
The diagnosing process is one of the scariest and anxiety-filled times for patients and their family members, while at the same time it is also a time when many decisions must be made. Patients are nervous, but it’s important for them to be as calm and comfortable as possible both for a positive experience as well as to get a better test which facilitates a proper diagnosis and potentially catching something early.
Lori knows that the way a person feels about their experience at Botsford can make a difference in the person coming back here or going somewhere else.
So how does Lori do it?
She takes time to explain procedures, as many times as it takes and as simply as possible. She treats every patient as though they’re her mom or dad, with compassion and concern for their feelings. She recalls what it was like for her when those radiology techs spoke so coldly and technical to her. She knows that sometimes it’s not just a tissue that the person on the table needs, but a soft touch on the arm, a hand to hold, or someone to wipe away a tear. For her recurring patients, she makes a point to remember bits from their lives: The kids in soccer, the beloved dog, whatever is important to them.
Lori is passionate about patient care and it shows. She says you don’t learn about how to truly care for patients in a book – it’s inside you.
Learn more about CT and all the imaging services at Botsford Hospital.
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