Farmington Hills, Mich., October 10, 2008—Botsford Hospital’s Milestone Program provides recognition to its employees for reaching an employment year milestone. This year, every employee with a one-year service minimum received a Botsford logo pin. Employees with five years or more also received a redemption card for a special gift. The card amount was determined by an employee’s attained milestone year.
The milestones are grouped one to four years, five to nine, 10 to 14, 15 to 19, 20 to 24, 25 to 29, 30 to 34, 35 to 39, and 40+ years. Botsford upgrades these pins for employees when they hit their next milestone years.
For example, if 2008 marked an employee’s ninth anniversary, the employee received a pin with a sapphire crystal (five to nine years) and a redemption card. In 2009 when it is the employee’s tenth Botsford anniversary, he or she will receive a new pin set with a white diamond crystal and a higher level redemption card.
Employees wear their pins proudly to display their years of service. Botsford Hospital is unique among health care employers in that so many of its employees have chosen to spend their entire careers at the community teaching hospital.
“These milestone pins are true morale boosters,” says Terry Bies, radiology supervisor, who will have 20 years with Botsford next March. “We have many employees who’ve been with Botsford Hospital for a long time, and we’re very proud to wear our pins to signify our length of service. Great idea!”
The Milestone Program was developed by the hospital’s Reward and Recognition Committee. This group is comprised of 17 members from 13 hospital units and departments and includes all levels, from secretary to physician. They collaboratively develop programs that recognize and reward employees. Reinforcing and increasing employees’ engagement in their jobs are these programs’ desired outcomes. A cornerstone of Botsford Hospital’s mission—and what sets this health care organization apart from its competition—is its highly engaged employees.
Kimberley Anderson, employee services director, co-chair of the Reward and Recognition Committee and 32-year Botsford veteran, explains, “To motivate people, supervisors and managers have to acknowledge employees’ efforts. It’s important for employees to have that sense of accomplishment and to know that their boss feels that they are doing a good job by contributing to the overall success of the hospital.”
“For their dedication and hard work, I personally thanked each of my employees,” says Cynthia Hojna, RN, a 10-year Botsford nursing unit manager. “As I handed each his or her pin and redemption card, I heard nothing but, ‘Thank you for appreciating all that I do. What a nice way to recognize us for our contributions.’ I ended up with more hugs and handshakes than I could ever expect on any given day.”
Botsford Hospital, an independent 330-bed community teaching hospital in Farmington Hills, Mich., was founded in 1965. Nationally recognized for quality, safety and medical education programs, Botsford has received the 2006 Governor’s Award for Improving Patient Safety and Quality of Care in the Hospital Setting, and, in 2007, a three-year recertification as a Chest Pain Center from the Society of Chest Pain Centers. Botsford’s Web address is www.botsford.org.
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